13. Approximate maximum match
2010
5.9%
10.5%
24.4%
28.9%
30.3%
>100% of 6% of salary
100% match of 6%
51%–99% of 6%
50% match of 6%
<50% of 6%
2011
4.2%
6.2%
27.3%
30.7%
31.7%
CHANGE
- 28.8%
3
- 41.0%
3
11.9%
4
6.2%
4
4.6%
4
18. Participant services ratings
( 1-7 scale, 7=extremely satisfied)
14. When participants are 100% vested
2010
29.4%
1.4%
6.5%
3.6%
12.5%
3.7%
23.6%
19.2%
Immediately on enrollment
6 months
1 year
2 years
3 years
4 years
5 years
After more than 5 years
2011
30.8%
0.9%
5.8%
4.0%
12.3%
3.1%
24.0%
19.1%
CHANGE
4.8%
4
- 35.7%
3
- 10.8%
3
11.1%
4
- 1.6%
3
- 16.2%
3
1.7%
4
-0.5%
3
Participant call center
Web site functionality
Online tools/services
Participant statements
Education program
Communication materials
Enrollment assistance
Retiree services/payments
Onsite meetings
Range of investments
Loan/withdrawal processing
Beneficiary administration
Participant fee disclosure
2010
6. 32
6. 33
6. 28
6. 43
6.03
6. 14
6. 31
6. 29
6. 11
6. 40
6. 47
6. 29
6.06
2011
6. 43
6. 41
6. 40
6. 51
6. 14
6. 24
6. 40
6. 42
6. 17
6. 53
6.56
6. 41
6. 20
CHANGE
1.7%
4
1.3%
4
1.9%
4
1.2%
4
1.8%
4
1.6%
4
1.4%
4
2.1%
4
1.0%
4
2.0%
4
1.4%
4
1.9%
4
2.3%
4
19. Sponsor services ratings
( 1-7 scale, 7=extremely satisfied)
15. Participants with outstanding loans
2010
12.3%
10.0%
Average
Median
2011
16.2%
13.0%
CHANGE
31.7%
4
30.0%
4
16. Participants making hardship withdrawals
2010 2011
2.1%
3.6%
1.0%
2.0%
Average
Median
CHANGE
71.4%
4
100.0%
4
17. Measures used to gauge plan success
Sponsor Web site/tools
Plan reports/benchmarking
Form 5500 processing
Compliance support/testing
Legislative/reg updates
Account team knowledge
Service responsiveness
Staff consistency
Plan design flexibility
Fee “cost-to-value”
2010
6. 32
6. 23
6. 37
6. 45
6. 33
6. 55
6. 58
6. 52
6. 41
6. 24
2011
6. 33
6. 27
6. 45
6. 46
6. 37
6.56
6. 57
6. 48
6. 41
6. 28
CHANGE
0.2%
4
0.6%
4
1.3%
4
0.2%
4
0.6%
4
0.2%
4
-0.2%
3
-0.6%
3
0.0%
2
0.6%
4
Participation rate
Deferral rate of various employee segments
Do not have any formal plan success measures
Employee satisfaction (surveys)
Percent of participants saving to match
External/competitive benchmarking
of plan design
Percent of participants with “appropriate”
asset allocations
Percent of participants using advice tools/
seminars offered
Percent of participants who increased
deferral rates in past year
2011
64.8%
33.4%
29.1%
25.3%
25.0%
22.7%
14.1%
20. Investment options formally reviewed
2010 2011
27.5%
32.9%
16.0%
17.7%
38.0%
33.6%
6.6%
3.9%
3.0%
2.7%
2.8%
2.3%
4.6%
5.0%
1.4%
1.9%
Quarterly
Twice a year
Annually
Every 1-2 years
Every 2-3 years
Every 3+ years
Never
Other
CHANGE
19.6%
4
10.6%
4
- 11.6%
3
- 40.9%
3
- 10.0%
3
- 17.9%
3
8.7%
4
35.7%
4
13.6%
12.1%
21. Investment vehicles used in DC plan
2010 2011
90.1%
91.0%
13.3%
21.1%
31.9%
35.8%
6.6%
7.9%
10.7%
10.9%
Mutual funds
Separate account
Managed account
Commingled pool
Collective trust
CHANGE
1.0%
4
58.6%
4
12.2%
4
19.7%
4
1.9%
4
