PLANSPONSOR - November 2011

Client Ratings (Score/Number of Best in Class Awards )

Plan Size Resp Participant Services ( 13 possible)

Micro <$5MM 69.2% B+ 89.8% 0 Small $5MM–$50MM 22.4% B+ 89.6% 1 Mid >$50MM–$200MM 5.8% NOT QUALIFIED Large >$200MM–$1B 2.6% NOT QUALIFIED Mega >$1B 0.0% NOT QUALIFIED

Highest-Rated Areas of Service

Participant services

1 Loan/ Withdrawal processing 2 Participant call centers

3 Participant statements

Respondent Plan Types

401(k) 93.1% Profit Sharing 403(b) single 4.4% Money Purch 403(b) multi 0.0% ESOP

Recommendation Likelihood Extremely likely 67.1% Moderately/slightly 25.1% Neutral 3.9% Recommend against 3.9%

Client Tenure

More than seven years 26.5% Three to seven years 45.8% Less than three years 27.7% The Hartford

Sponsor Services ( 10 possible) A- 90.7% 0 A- 90.8% 0 NOT QUALIFIED NOT QUALIFIED NOT QUALIFIED

Sponsor services
1 Staff consistency
2 Industry knowledge
3 Responsiveness

25.2% NQDC 1.3% SEP/SIMPLE 3.1% 457

Top 4 Industries Represented

1 Manufacturing/Consumer

2 Health Care (for profit)

3 Nonprofit Organization

4 Retail

Respondent Metrics and Plan Design Average participation rate 69.8% Clients with auto-enrollment 22.4% Clients with Roth provision 41.7% Avg. parts. maximizing match 63.7% Clients using adviser 69.9% Clients offer participant advice 59.0%

Plan Investments

Average expense ratio < 0.75% 38.5% Clients using non-mutual funds 43.4% Clients with written IPS 53.7%

5.0%

0.6%

2.5%

156 Responses (0.5% of total plans)

10.1% 7.5% 6.9% 6.3%

Client Ratings (Score/Number of Best in Class Awards )

Plan Size Resp Participant Services ( 13 possible)

Micro <$5MM 28.4% A- 90.8% 0 Small $5MM–$50MM 42.1% A- 91.3% 3 Mid >$50MM–$200MM 7.9% B 85.5% 0 Large >$200MM–$1B 11.1% C+ 78.9% 0 Mega >$1B 10.5% B 85.0% 2

Highest-Rated Areas of Service

Participant services

1 Overall education program 2 Onsite meetings

3 Range of inv options

Respondent Plan Types

401(k) 84.7% Profit Sharing 403(b) single 3.1% Money Purch 403(b) multi 4.1% ESOP

Recommendation Likelihood Extremely likely 66.3% Moderately/slightly 22.6% Neutral 5.3% Recommend against 5.8%

Client Tenure

More than seven years 54.4% Three to seven years 33.2% Less than three years 12.4% ING

Sponsor Services ( 10 possible)

A 93.0% 0

A- 91.2% 0

B+ 88.9% 0

C+ 77.9% 0

B 84.2% 0

Sponsor services
1 Plan design flexibility
2 Fee "cost-to-value"
3 Analytics/Reporting

16.3% NQDC 6.6% SEP/SIMPLE 4.6% 457

11.2% 0.0% 14.8%

Top 4 Industries Represented

1 Gov't: County/State/Fed 2 Insurance/Reinsurance 3 Fortune 1000

4 Financial Services

Respondent Metrics and Plan Design Average participation rate 71.8% Clients with auto-enrollment 30.1% Clients with Roth provision 36.8% Avg. parts. maximizing match 66.5% Clients using adviser 61.1% Clients offer participant advice 71.0%

Plan Investments

Average expense ratio < 0.75% 38.6% Clients using non-mutual funds 70.3% Clients with written IPS 69.1%

190 Responses (0.4% of total plans)

9.1% 8.6% 8.1% 5.6%

Client Ratings (Score/Number of Best in Class Awards )

Plan Size Resp Participant Services ( 13 possible)

Micro <$5MM 4.1% NOT QUALIFIED Small $5MM–$50MM 18.9% NOT QUALIFIED Mid >$50MM–$200MM 18.9% NOT QUALIFIED Large >$200MM–$1B 31.1% B+ 87.7% 0 Mega >$1B 27.0% B+ 88.6% 3

Highest-Rated Areas of Service

Participant services

1 Onsite meetings

2 Overall education program 3 Enrollment assistance

Respondent Plan Types

401(k) 96.0% Profit Sharing 403(b) single 0.0% Money Purch 403(b) multi 1.3% ESOP

Recommendation Likelihood Extremely likely 54.0% Moderately/slightly 41.9% Neutral 2.7% Recommend against 1.4%

Client Tenure

More than seven years 48.0% Three to seven years 28.0% Less than three years 24.0% J.P. Morgan Retirement Plan Services

Sponsor Services ( 10 possible) NOT QUALIFIED NOT QUALIFIED NOT QUALIFIED B 85.8% 1 B+ 88.8% 7

Sponsor services
1 Plan design flexibility
2 Fee "cost-to-value"
3 Compliance support/ Testing

22.7% NQDC 2.7% SEP/SIMPLE 5.3% 457

41.3% 0.0% 2.7%

Top 4 Industries Represented

1 Fortune 1000

2 Manufacturing/Consumer 3 Utilities

4 Engineering

Respondent Metrics and Plan Design Average participation rate 75.5% Clients with auto-enrollment 52.7% Clients with Roth provision 58.1% Avg. parts. maximizing match 70.7% Clients using adviser 47.3% Clients offer participant advice 68.9%