PLANSPONSOR - December 2021 - January 2022 - 28
2021 PLANSPONSOR BEST IN CLASS DC PROVIDERS
SMALL MARKET - B: PLAN ASSETS >$25mm - $50mm
SMALL MARKET - B plan sponsors were among the most content
grouping of survey respondents in the 2021 DC Survey. The
market's 77.8% net satisfaction rate was the highest we found,
and more than 65% of respondents nominated a member of
their service team for a 2022 PLANSPONSOR Service Star
Award. The growing complexity of these Small Market plans
results in comparably higher levels of satisfaction with recordkeeper
offerings related to " systems integration " and " online/
mobile retirement planning tools. " Still, respondents also are
more likely to value personalized participant services such as
" in-person/virtual participant support. " -BOK
Top 5 Small Market - B Providers
By Net Recommendation/Promoter Score
1 Charles Schwab
2 Empower Retirement
3 The Standard
4 Ascensus
5 OneAmerica
Satisfaction With Services for Top 5 Providers,
By Net Recommendation/Promoter Score
= Best in Class
Participant Services
1 Ascensus
2 Charles Schwab
3 Voya Financial
4 Empower Retirement
5 OneAmerica
85.7%
81.8%
81.0%
80.0%
76.2%
Plan Sponsor Services
1 Ascensus
2 Empower Retirement
3 Voya Financial
4 OneAmerica
5 Newport
% ≥9 out of 10 # of s
79.4%
74.0%
73.7%
73.1%
72.9%
1
4
1
3
2
% ≥9 out of 10 # of s
90.2%
84.1%
80.0%
78.6%
78.0%
2
2
1
1
1
MIDSIZE MARKET: PLAN ASSETS >$50mm - $200mm
IN PRIOR YEARS, satisfaction with recordkeeper services was
lower among midsize plans, but respondents to this year's survey
reported record levels of satisfaction that were consistent with
both their smaller (excluding Micro Market) and larger peers.
The average net recommendation rate increased for the third
consecutive year and jumped to a record 75.4%. Sponsors were
the most satisfied with offerings related to " plan design flexibility, "
" investment options " and " fee value and transparency " -
factors commonly valued by larger plans. All eight recordkeepers
qualifying for Best in Class consideration received at least five
BIC Awards or Service Commendations. -BOK
Top 5 Midsize Market Providers
By Net Recommendation/Promoter Score
1 Empower Retirement
2 Voya Financial
3 Milliman, Inc.
4 Charles Schwab
5 John Hancock
Satisfaction With Services for Top 5 Providers,
By Net Recommendation/Promoter Score
= Best in Class
Participant Services
1 Milliman, Inc.
2 Voya Financial
3 Charles Schwab
4 John Hancock
5 Empower Retirement
94.7%
90.0%
83.3%
78.6%
75.0%
Plan Sponsor Services
1 Voya Financial
2 Milliman, Inc.
3 Empower Retirement
4 Ascensus
5 John Hancock
% ≥9 out of 10 # of s
78.4%
77.8%
74.1%
73.1%
69.7%
4
3
2
3
2
% ≥9 out of 10 # of s
87.2%
87.0%
85.5%
81.4%
80.0%
2
2
2
1
1
28 PLANSPONSOR.COM December 2021 - January 2022
http://www.PLANSPONSOR.COM
PLANSPONSOR - December 2021 - January 2022
Table of Contents for the Digital Edition of PLANSPONSOR - December 2021 - January 2022
INSIGHTS
RULES & REGULATIONS
UPFRONT
ESG Interest Piqued
2021 Best in Class DC Providers
Ramping Up Offerings
Annuities Still Misunderstood
Student Loan Repayment
FIDUCIARY FORUM
INSIDE ANGLE
PLAN PROFILE
PLANSPONSOR - December 2021 - January 2022 - Cover1
PLANSPONSOR - December 2021 - January 2022 - Cover2
PLANSPONSOR - December 2021 - January 2022 - 1
PLANSPONSOR - December 2021 - January 2022 - 2
PLANSPONSOR - December 2021 - January 2022 - 3
PLANSPONSOR - December 2021 - January 2022 - INSIGHTS
PLANSPONSOR - December 2021 - January 2022 - 5
PLANSPONSOR - December 2021 - January 2022 - RULES & REGULATIONS
PLANSPONSOR - December 2021 - January 2022 - 7
PLANSPONSOR - December 2021 - January 2022 - 8
PLANSPONSOR - December 2021 - January 2022 - 9
PLANSPONSOR - December 2021 - January 2022 - UPFRONT
PLANSPONSOR - December 2021 - January 2022 - 11
PLANSPONSOR - December 2021 - January 2022 - 12
PLANSPONSOR - December 2021 - January 2022 - 13
PLANSPONSOR - December 2021 - January 2022 - 14
PLANSPONSOR - December 2021 - January 2022 - 15
PLANSPONSOR - December 2021 - January 2022 - ESG Interest Piqued
PLANSPONSOR - December 2021 - January 2022 - 17
PLANSPONSOR - December 2021 - January 2022 - 18
PLANSPONSOR - December 2021 - January 2022 - 19
PLANSPONSOR - December 2021 - January 2022 - 2021 Best in Class DC Providers
PLANSPONSOR - December 2021 - January 2022 - 21
PLANSPONSOR - December 2021 - January 2022 - 22
PLANSPONSOR - December 2021 - January 2022 - 23
PLANSPONSOR - December 2021 - January 2022 - 24
PLANSPONSOR - December 2021 - January 2022 - 25
PLANSPONSOR - December 2021 - January 2022 - 26
PLANSPONSOR - December 2021 - January 2022 - 27
PLANSPONSOR - December 2021 - January 2022 - 28
PLANSPONSOR - December 2021 - January 2022 - 29
PLANSPONSOR - December 2021 - January 2022 - Ramping Up Offerings
PLANSPONSOR - December 2021 - January 2022 - 31
PLANSPONSOR - December 2021 - January 2022 - 32
PLANSPONSOR - December 2021 - January 2022 - 33
PLANSPONSOR - December 2021 - January 2022 - Annuities Still Misunderstood
PLANSPONSOR - December 2021 - January 2022 - 35
PLANSPONSOR - December 2021 - January 2022 - Student Loan Repayment
PLANSPONSOR - December 2021 - January 2022 - 37
PLANSPONSOR - December 2021 - January 2022 - FIDUCIARY FORUM
PLANSPONSOR - December 2021 - January 2022 - INSIDE ANGLE
PLANSPONSOR - December 2021 - January 2022 - PLAN PROFILE
PLANSPONSOR - December 2021 - January 2022 - Cover3
PLANSPONSOR - December 2021 - January 2022 - Cover4
https://www.plansponsordigital.com/plansponsor/march_april_2024
https://www.plansponsordigital.com/plansponsor/january_february_2024
https://www.plansponsordigital.com/plansponsor/november_december_2023
https://www.plansponsordigital.com/plansponsor/september_october_2023
https://www.plansponsordigital.com/plansponsor/july_august_2023
https://www.plansponsordigital.com/plansponsor/may_june_2023
https://www.plansponsordigital.com/plansponsor/march_april_2023
https://www.plansponsordigital.com/plansponsor/december_2022_february_2023
https://www.plansponsordigital.com/plansponsor/october_november_2022
https://www.plansponsordigital.com/plansponsor/august_september_2022
https://www.plansponsordigital.com/plansponsor/june_july_2022
https://www.plansponsordigital.com/plansponsor/excellenceawards_2022
https://www.plansponsordigital.com/plansponsor/april_may_2022
https://www.plansponsordigital.com/plansponsor/february_march_2022
https://www.plansponsordigital.com/plansponsor/december_2021_january_2022
https://www.plansponsordigital.com/plansponsor/october_november_2021
https://www.plansponsordigital.com/plansponsor/august_september_2021
https://www.plansponsordigital.com/plansponsor/june_july_2021
https://www.plansponsordigital.com/plansponsor/april-may_2021
https://www.plansponsordigital.com/plansponsor/february-march_2021
https://www.plansponsordigital.com/plansponsor/december-january_2021
https://www.plansponsordigital.com/plansponsor/october-november_2020
https://www.plansponsordigital.com/plansponsor/august-september_2020
https://www.plansponsordigital.com/plansponsor/june-july_2020
https://www.plansponsordigital.com/plansponsor/april-may_2020
https://www.plansponsordigital.com/plansponsor/february-march_2020
https://www.plansponsordigital.com/plansponsor/december-january_2020
https://www.plansponsordigital.com/plansponsor/october-november_2019
https://www.plansponsordigital.com/plansponsor/august-september_2019
https://www.plansponsordigital.com/plansponsor/june-july_2019
https://www.plansponsordigital.com/plansponsor/april-may_2019
https://www.plansponsordigital.com/plansponsor/february-march_2019
https://www.plansponsordigital.com/plansponsor/december_2018-january_2019
https://www.plansponsordigital.com/plansponsor/october-november_2018
https://www.plansponsordigital.com/plansponsor/august-september_2018
https://www.plansponsordigital.com/plansponsor/june-july_2018
https://www.plansponsordigital.com/plansponsor/april-may_2018
https://www.plansponsordigital.com/plansponsor/february-march_2018
https://www.plansponsordigital.com/plansponsor/december_2017-january_2018
https://www.plansponsordigital.com/plansponsor/november_december_2017
https://www.plansponsordigital.com/plansponsor/october_2017
https://www.plansponsordigital.com/plansponsor/september_2017
https://www.nxtbookmedia.com