PLANSPONSOR - December 2021 - January 2022 - 29

2021 PLANSPONSOR BEST IN CLASS DC PROVIDERS
LARGE MARKET: PLAN ASSETS >$200mm - $1b
LARGE MARKET plans occupy the space between Midsize and
Mega Market plans. Satisfaction ratings in this market typically
fall between those two markets as well. This year, in
seven of the 12 service areas-including all covered under
Recordkeeping Platform, Sponsor Services and Support, and
Investments and Fees-this occurred. But there is some variation
that surfaced in the value assigned to participant services,
where Large Market respondents were comparably more satisfied
(+5%) with " online/mobile retirement planning tools. "
This asset size also had the survey's highest rating (68.2%) for
" online/mobile financial wellness offerings. " -BOK
Top 5 Large Market Providers
By Net Recommendation/Promoter Score
1 Charles Schwab
2 Milliman, Inc.
3 T. Rowe Price
4 Principal Financial Group
5 Empower Retirement
Satisfaction With Services From Top 5 Providers,
By Net Recommendation/Promoter Score
= Best in Class
Participant Services
1 Charles Schwab
2 Milliman, Inc.
3 Empower Retirement
4 T. Rowe Price
5 Principal Financial Group
90.0%
87.5%
81.3%
75.0%
71.9%
Plan Sponsor Services
1 Charles Schwab
2 Principal Financial Group
3 Empower Retirement
4 Milliman, Inc.
5 T. Rowe Price
MEGA MARKET: PLAN ASSETS >$1b
MEGA MARKET plans present unique challenges for plan sponsors
and recordkeepers alike. The massive, distributed workforce
supported by such plans results in millions of transactions and
a dependence on technology to deliver scalable service strategies.
The good news is that recordkeepers continue to improve
their offerings in this space, as average net satisfaction ratings
increased to 63.5%-marking a significant improvement from
the 40.4% recorded in 2018. However, Mega Market plans remain
more dissatisfied with Recordkeeping Platform service areas in
general and the recordkeeper's sponsor and participant digital
capabilities than do sponsors of smaller plans. -BOK
Top 5 Mega Market Providers
By Net Recommendation/Promoter Score
1 Charles Schwab
2 Empower Retirement
3 Voya Financial
4 T. Rowe Price
5 Fidelity Investments
Satisfaction With Services From Top 5 Providers,
By Net Recommendation/Promoter Score
= Best in Class
Participant Services
1 Charles Schwab
2 T. Rowe Price
3 Voya Financial
4 Empower Retirement
5 Fidelity Investments
86.7%
74.1%
72.7%
66.7%
45.5%
Plan Sponsor Services
1 Charles Schwab
2 T. Rowe Price
3 Empower Retirement
4 Fidelity Investments
5 Voya Financial
% ≥9 out of 10 # of s
4
5
4
1
80.0%
76.3%
76.1%
69.0%
63.1%
% ≥9 out of 10 # of s
83.3%
79.2%
74.1%
55.8%
50.0%
2
2
1
1
% ≥9 out of 10 # of s
84.4%
78.7%
71.2%
70.5%
67.1%
5
5
2
% ≥9 out of 10 # of s
85.0%
81.3%
76.6%
71.7%
68.8%
2
2
1
1
PLANSPONSOR.COM December 2021 - January 2022 29

http://www.PLANSPONSOR.COM

PLANSPONSOR - December 2021 - January 2022

Table of Contents for the Digital Edition of PLANSPONSOR - December 2021 - January 2022

INSIGHTS
RULES & REGULATIONS
UPFRONT
ESG Interest Piqued
2021 Best in Class DC Providers
Ramping Up Offerings
Annuities Still Misunderstood
Student Loan Repayment
FIDUCIARY FORUM
INSIDE ANGLE
PLAN PROFILE
PLANSPONSOR - December 2021 - January 2022 - Cover1
PLANSPONSOR - December 2021 - January 2022 - Cover2
PLANSPONSOR - December 2021 - January 2022 - 1
PLANSPONSOR - December 2021 - January 2022 - 2
PLANSPONSOR - December 2021 - January 2022 - 3
PLANSPONSOR - December 2021 - January 2022 - INSIGHTS
PLANSPONSOR - December 2021 - January 2022 - 5
PLANSPONSOR - December 2021 - January 2022 - RULES & REGULATIONS
PLANSPONSOR - December 2021 - January 2022 - 7
PLANSPONSOR - December 2021 - January 2022 - 8
PLANSPONSOR - December 2021 - January 2022 - 9
PLANSPONSOR - December 2021 - January 2022 - UPFRONT
PLANSPONSOR - December 2021 - January 2022 - 11
PLANSPONSOR - December 2021 - January 2022 - 12
PLANSPONSOR - December 2021 - January 2022 - 13
PLANSPONSOR - December 2021 - January 2022 - 14
PLANSPONSOR - December 2021 - January 2022 - 15
PLANSPONSOR - December 2021 - January 2022 - ESG Interest Piqued
PLANSPONSOR - December 2021 - January 2022 - 17
PLANSPONSOR - December 2021 - January 2022 - 18
PLANSPONSOR - December 2021 - January 2022 - 19
PLANSPONSOR - December 2021 - January 2022 - 2021 Best in Class DC Providers
PLANSPONSOR - December 2021 - January 2022 - 21
PLANSPONSOR - December 2021 - January 2022 - 22
PLANSPONSOR - December 2021 - January 2022 - 23
PLANSPONSOR - December 2021 - January 2022 - 24
PLANSPONSOR - December 2021 - January 2022 - 25
PLANSPONSOR - December 2021 - January 2022 - 26
PLANSPONSOR - December 2021 - January 2022 - 27
PLANSPONSOR - December 2021 - January 2022 - 28
PLANSPONSOR - December 2021 - January 2022 - 29
PLANSPONSOR - December 2021 - January 2022 - Ramping Up Offerings
PLANSPONSOR - December 2021 - January 2022 - 31
PLANSPONSOR - December 2021 - January 2022 - 32
PLANSPONSOR - December 2021 - January 2022 - 33
PLANSPONSOR - December 2021 - January 2022 - Annuities Still Misunderstood
PLANSPONSOR - December 2021 - January 2022 - 35
PLANSPONSOR - December 2021 - January 2022 - Student Loan Repayment
PLANSPONSOR - December 2021 - January 2022 - 37
PLANSPONSOR - December 2021 - January 2022 - FIDUCIARY FORUM
PLANSPONSOR - December 2021 - January 2022 - INSIDE ANGLE
PLANSPONSOR - December 2021 - January 2022 - PLAN PROFILE
PLANSPONSOR - December 2021 - January 2022 - Cover3
PLANSPONSOR - December 2021 - January 2022 - Cover4
https://www.plansponsordigital.com/plansponsor/march_april_2024
https://www.plansponsordigital.com/plansponsor/january_february_2024
https://www.plansponsordigital.com/plansponsor/november_december_2023
https://www.plansponsordigital.com/plansponsor/september_october_2023
https://www.plansponsordigital.com/plansponsor/july_august_2023
https://www.plansponsordigital.com/plansponsor/may_june_2023
https://www.plansponsordigital.com/plansponsor/march_april_2023
https://www.plansponsordigital.com/plansponsor/december_2022_february_2023
https://www.plansponsordigital.com/plansponsor/october_november_2022
https://www.plansponsordigital.com/plansponsor/august_september_2022
https://www.plansponsordigital.com/plansponsor/june_july_2022
https://www.plansponsordigital.com/plansponsor/excellenceawards_2022
https://www.plansponsordigital.com/plansponsor/april_may_2022
https://www.plansponsordigital.com/plansponsor/february_march_2022
https://www.plansponsordigital.com/plansponsor/december_2021_january_2022
https://www.plansponsordigital.com/plansponsor/october_november_2021
https://www.plansponsordigital.com/plansponsor/august_september_2021
https://www.plansponsordigital.com/plansponsor/june_july_2021
https://www.plansponsordigital.com/plansponsor/april-may_2021
https://www.plansponsordigital.com/plansponsor/february-march_2021
https://www.plansponsordigital.com/plansponsor/december-january_2021
https://www.plansponsordigital.com/plansponsor/october-november_2020
https://www.plansponsordigital.com/plansponsor/august-september_2020
https://www.plansponsordigital.com/plansponsor/june-july_2020
https://www.plansponsordigital.com/plansponsor/april-may_2020
https://www.plansponsordigital.com/plansponsor/february-march_2020
https://www.plansponsordigital.com/plansponsor/december-january_2020
https://www.plansponsordigital.com/plansponsor/october-november_2019
https://www.plansponsordigital.com/plansponsor/august-september_2019
https://www.plansponsordigital.com/plansponsor/june-july_2019
https://www.plansponsordigital.com/plansponsor/april-may_2019
https://www.plansponsordigital.com/plansponsor/february-march_2019
https://www.plansponsordigital.com/plansponsor/december_2018-january_2019
https://www.plansponsordigital.com/plansponsor/october-november_2018
https://www.plansponsordigital.com/plansponsor/august-september_2018
https://www.plansponsordigital.com/plansponsor/june-july_2018
https://www.plansponsordigital.com/plansponsor/april-may_2018
https://www.plansponsordigital.com/plansponsor/february-march_2018
https://www.plansponsordigital.com/plansponsor/december_2017-january_2018
https://www.plansponsordigital.com/plansponsor/november_december_2017
https://www.plansponsordigital.com/plansponsor/october_2017
https://www.plansponsordigital.com/plansponsor/september_2017
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