PLANSPONSOR - November - December 2023 - 24

AWARDS | 2023 PLANSPONSOR SERVICE STARS
2023
We present 3 individuals and 6 teams, from
various recordkeeping providers, as our
2023 PLANSPONSOR Service Stars
W
hen Berry Petroleum Company acquired C&J Well
Services, it had to absorb a much larger workforce into
its 401(k) and educate it from scratch-C&J had not
had a plan, and many of the employees, oil field workers, were
without a computer.
Quality Temporary Reporting has about 15,000 temporary
workers on payroll each year. As plan eligibility varies due to
number of hours worked, this demanded painstaking tracking of
records to see who had qualified so no one would be missed.
The
relationship manager
role
at
a
recordkeeper
is
extremely important, says Jessica Ballin, a principal in, and
investment adviser representative for, 401(k) Plan Professionals
in Minneapolis. " They are the quarterback for the recordkeeper,
and timely response is critically important to the client, and to
us as the adviser. We have absolutely had clients choose a recordkeeper
based on the relationship manager. "
" In my experience, a quality relationship manager can make
all the difference in a plan sponsor's relationship with its recordkeeper, "
agrees Robert Massa, the managing director and retirement
practice leader at Qualified Plan Advisors in Houston. " A
good relationship manager[-individual or team-]can overcome
24 PLANSPONSOR.COM November - December 2023
many of the weaknesses or limitations of the recordkeeper they
serve. And their experience can be invaluable in helping the
sponsor accomplish its goals. "
Massa recommends that plan fiduciaries meet and interview
their proposed representative/s to ascertain the individuals'
knowledge and experience, the level of service they will provide,
and whether there is the potential for a good personal connection.
The PLANSPONSOR Service Star Awards program recognizes
the retirement plan account representatives and relationship
managers who, plan sponsor clients say, have demonstrated
exemplary service.
This year, 152 plan sponsors responding to the 2022
PLANSPONSOR Defined Contribution Survey-results of
which were published as the 2022 PLANSPONSOR Best
in
Class DC Providers Survey and 2022 PLANSPONSOR DC Plan
Benchmarking Survey-nominated their recordkeeper representatives
by name and gave specific reasons for why.
The PLANSPONSOR Strategy and Operations group
reviewed the nominations and plan sponsor comments, selecting
the six teams and three individuals we present here. Service Stars
are chosen for excellence in a range of service areas. -PS

http://www.PLANSPONSOR.COM

PLANSPONSOR - November - December 2023

Table of Contents for the Digital Edition of PLANSPONSOR - November - December 2023

INSIGHTS
PARTICIPANT ANALYSIS
RULES & REGULATIONS
UPFRONT
A Cost-Conscious Approach
Exploring the Choices
2023 PLANSPONSOR Service Stars
PLANSPONSOR Roadmap
A Thorny Issue
Take Under Advisement
A Repair Guide for Errors
FIDUCIARY FORUM Annual Notice Season
NSIDE ANGLE An Influential Opinion
PLAN PROFILE A Focus on Wellness
PLANSPONSOR - November - December 2023 - Cover1
PLANSPONSOR - November - December 2023 - INSIGHTS
PLANSPONSOR - November - December 2023 - 1
PLANSPONSOR - November - December 2023 - 2
PLANSPONSOR - November - December 2023 - 3
PLANSPONSOR - November - December 2023 - PARTICIPANT ANALYSIS
PLANSPONSOR - November - December 2023 - 5
PLANSPONSOR - November - December 2023 - RULES & REGULATIONS
PLANSPONSOR - November - December 2023 - 7
PLANSPONSOR - November - December 2023 - 8
PLANSPONSOR - November - December 2023 - 9
PLANSPONSOR - November - December 2023 - UPFRONT
PLANSPONSOR - November - December 2023 - 11
PLANSPONSOR - November - December 2023 - 12
PLANSPONSOR - November - December 2023 - 13
PLANSPONSOR - November - December 2023 - 14
PLANSPONSOR - November - December 2023 - 15
PLANSPONSOR - November - December 2023 - A Cost-Conscious Approach
PLANSPONSOR - November - December 2023 - 17
PLANSPONSOR - November - December 2023 - 18
PLANSPONSOR - November - December 2023 - 19
PLANSPONSOR - November - December 2023 - Exploring the Choices
PLANSPONSOR - November - December 2023 - 21
PLANSPONSOR - November - December 2023 - 22
PLANSPONSOR - November - December 2023 - 23
PLANSPONSOR - November - December 2023 - 2023 PLANSPONSOR Service Stars
PLANSPONSOR - November - December 2023 - 25
PLANSPONSOR - November - December 2023 - 26
PLANSPONSOR - November - December 2023 - 27
PLANSPONSOR - November - December 2023 - PLANSPONSOR Roadmap
PLANSPONSOR - November - December 2023 - 29
PLANSPONSOR - November - December 2023 - 30
PLANSPONSOR - November - December 2023 - 31
PLANSPONSOR - November - December 2023 - A Thorny Issue
PLANSPONSOR - November - December 2023 - 33
PLANSPONSOR - November - December 2023 - Take Under Advisement
PLANSPONSOR - November - December 2023 - 35
PLANSPONSOR - November - December 2023 - A Repair Guide for Errors
PLANSPONSOR - November - December 2023 - 37
PLANSPONSOR - November - December 2023 - FIDUCIARY FORUM Annual Notice Season
PLANSPONSOR - November - December 2023 - NSIDE ANGLE An Influential Opinion
PLANSPONSOR - November - December 2023 - PLAN PROFILE A Focus on Wellness
PLANSPONSOR - November - December 2023 - Cover3
PLANSPONSOR - November - December 2023 - Cover4
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https://www.plansponsordigital.com/plansponsor/august_september_2021
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https://www.plansponsordigital.com/plansponsor/april-may_2021
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