PLANSPONSOR - October/November 2021 - 13

participants can access benefit information
outside of the participant website.
" Not all families will have access to that
information when they are not authenticated
or not on a work device, " she notes.
Mobile devices present possibilities
for both employer and participant, but
that does not necessarily mean employers
must use an app. JoAnne " Joey " Allen,
manager for website implementation at
Segal Benz, says participants might be
unenthusiastic about signing in to their
account through an app. " Apps are something
you're partnering with, rather than
a primary vehicle, " she points out. " There
are downloads and so many other steps
that it can be a barrier. "
Access Required
Accessibility is key, Allen says, and while
some participants may not have use of a
desktop PC or a laptop outside the workplace,
most do have a cellphone. In fact,
a 2021 Pew Research Center study found
that 85% of American adults own a smartphone,
and another study found that
more users than ever access the internet
through a smartphone and/or tablet vs.
through a desktop, Allen says.
Along with accessibility, Allen says,
employers should ensure their website is
functional. For example, she says, those
with visual impairments oftentimes
struggle with a website's structure. If a
participant uses a screen reader-a software
program that allows for visually
impaired users to read display text-an
employer would want to confirm that the
structure and outline of the webpage is
clear. Additionally, implementing jump
links when a participant would not want
to hear the whole menu allows users to
easily jump to another section of the page.
Further, plan sponsors should
consider avoiding colors that clash and
text that is hard to read, along with
guaranteeing the written content is
clear to those reading or hearing it. Also
helpful is to make the website accessible
via a keyboard as well as by means of a
computer mouse. -Amanda Umpierrez
TIDBITS
Proactive Recordkeepers
According to a Cerulli Associates study, 31%
of recordkeepers expect to increase their
cybersecurity staff. They may be doing this
because, as over 75% of retirement plan
advisers indicated, cybersecurity is important
for employers to consider when choosing
a recordkeeper. Still, few recordkeepers
identified cybersecurity capabilities as a key
differentiator when it came to winning new
defined contribution plan business.
Social vs. Financial Engagement
Source: Cerulli Associates, Cerulli Edge-U.S. Retirement Edition, Q3 2021
When American adults were asked about weekly time priorities ...
50%
43%
said they spend
4 hours or more on
social media
said they spend
4 hours or more on
social media and
less than 1 hour
on their finances
23%
said they spend 4 hours
or more each on social
media and their finances
Of the generations, Millennials, especially the men, devote the most
time to managing their money. Men are almost twice as likely as
women to spend at least 4 hours a week on personal finances.
30% men
16% women
Source: TIAA, 2021 TIAA Digital Engagement Survey
PLANSPONSOR.COM October - November 2021 13
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PLANSPONSOR - October/November 2021

Table of Contents for the Digital Edition of PLANSPONSOR - October/November 2021

INSIGHTS
INDUSTRY ANALYSIS
RULES & REGULATIONS
UPFRONT
To Attract and Retain
2021 DC Plan Benchmarking Survey
Investment Appraisal
The Evergreen Discussion
Retirement, by Auto-Pilot
FIDUCIARY FORUM A Useful Gauge
INSIDE ANGLE ESG for Fiduciaries
PLAN PROFILE Picture of Health
PLANSPONSOR - October/November 2021 - Cover1
PLANSPONSOR - October/November 2021 - Cover2
PLANSPONSOR - October/November 2021 - 1
PLANSPONSOR - October/November 2021 - 2
PLANSPONSOR - October/November 2021 - 3
PLANSPONSOR - October/November 2021 - INSIGHTS
PLANSPONSOR - October/November 2021 - 5
PLANSPONSOR - October/November 2021 - INDUSTRY ANALYSIS
PLANSPONSOR - October/November 2021 - 7
PLANSPONSOR - October/November 2021 - RULES & REGULATIONS
PLANSPONSOR - October/November 2021 - 9
PLANSPONSOR - October/November 2021 - 10
PLANSPONSOR - October/November 2021 - 11
PLANSPONSOR - October/November 2021 - UPFRONT
PLANSPONSOR - October/November 2021 - 13
PLANSPONSOR - October/November 2021 - 14
PLANSPONSOR - October/November 2021 - 15
PLANSPONSOR - October/November 2021 - 16
PLANSPONSOR - October/November 2021 - 17
PLANSPONSOR - October/November 2021 - To Attract and Retain
PLANSPONSOR - October/November 2021 - 19
PLANSPONSOR - October/November 2021 - 20
PLANSPONSOR - October/November 2021 - 21
PLANSPONSOR - October/November 2021 - 2021 DC Plan Benchmarking Survey
PLANSPONSOR - October/November 2021 - 23
PLANSPONSOR - October/November 2021 - 24
PLANSPONSOR - October/November 2021 - 25
PLANSPONSOR - October/November 2021 - 26
PLANSPONSOR - October/November 2021 - 27
PLANSPONSOR - October/November 2021 - 28
PLANSPONSOR - October/November 2021 - 29
PLANSPONSOR - October/November 2021 - Investment Appraisal
PLANSPONSOR - October/November 2021 - 31
PLANSPONSOR - October/November 2021 - 32
PLANSPONSOR - October/November 2021 - 33
PLANSPONSOR - October/November 2021 - The Evergreen Discussion
PLANSPONSOR - October/November 2021 - 35
PLANSPONSOR - October/November 2021 - Retirement, by Auto-Pilot
PLANSPONSOR - October/November 2021 - 37
PLANSPONSOR - October/November 2021 - FIDUCIARY FORUM A Useful Gauge
PLANSPONSOR - October/November 2021 - INSIDE ANGLE ESG for Fiduciaries
PLANSPONSOR - October/November 2021 - PLAN PROFILE Picture of Health
PLANSPONSOR - October/November 2021 - Cover3
PLANSPONSOR - October/November 2021 - Cover4
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