PLANSPONSOR - June/July 2018 - 54
PS COACH
Upwardly Mobile
Robust apps have become mandatory for plan participants
F
inancial apps are proliferating
because they make it easier for
people to get educated and stay
engaged. " Meeting the participant in that
channel of choice is critical to a great experience, "
says Tom Armstrong, vice president,
customer analytics and insight for
Voya Financial in Quincy, Massachusetts.
" The fact that they are on these mobile
devices for many hours a day, managing
through their social media and managing
through other aspects of their digital life,
makes it important for us to have a presence
with them and makes it easy to have
us interact with them and vice versa. "
Although usage of retirement plan
provider websites has failed to become as
pervasive as was expected, plan sponsors
may want to note that apps are becoming
increasingly important to the participant
experience. For one thing, they enable
access by employees without computers-
e.g., those who work in the field such
as construction workers or retail salespeople-who
access the web via phone
or tablet when at home. Mobile apps may
be their only real access point, according
to Andrew Way, retirement manager at
Corporate Insights (CI) in New York City.
Out of 20 of the leading retirement
firms, 80% have an iPhone app, 80% have
an Android app, and 65% have a tablet app,
according to CI's Retirement Plan Monitor
group. Firms without a phone app have
designed responsive websites that users
can access from their phones by logging
on to the site, with the data displaying in
an optimized way. However, Olivia Jack, a
CI analyst on the retirement team, notes
that consumers are more apt to log in to
an app than a mobile responsive website.
Features to Consider
The standard offerings of participant
apps, CI has found, include: participant
54 PLANSPONSOR.com June-July 2018
Art by Ellen Weinstein
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PLANSPONSOR - June/July 2018
Table of Contents for the Digital Edition of PLANSPONSOR - June/July 2018
Opportunities Knock
2018 Plan Administration Guide, Part 2
Narrowing It Down
ESG Comes to Light
Protection at All Costs
The Sum of All Sources
Upwardly Mobile
PLANSPONSOR - June/July 2018 - C1
PLANSPONSOR - June/July 2018 - FC1
PLANSPONSOR - June/July 2018 - FC2
PLANSPONSOR - June/July 2018 - C2
PLANSPONSOR - June/July 2018 - 1
PLANSPONSOR - June/July 2018 - 2
PLANSPONSOR - June/July 2018 - 3
PLANSPONSOR - June/July 2018 - 4
PLANSPONSOR - June/July 2018 - 5
PLANSPONSOR - June/July 2018 - 6
PLANSPONSOR - June/July 2018 - 7
PLANSPONSOR - June/July 2018 - 8
PLANSPONSOR - June/July 2018 - 9
PLANSPONSOR - June/July 2018 - 10
PLANSPONSOR - June/July 2018 - 11
PLANSPONSOR - June/July 2018 - 12
PLANSPONSOR - June/July 2018 - 13
PLANSPONSOR - June/July 2018 - 14
PLANSPONSOR - June/July 2018 - 15
PLANSPONSOR - June/July 2018 - 16
PLANSPONSOR - June/July 2018 - 17
PLANSPONSOR - June/July 2018 - Opportunities Knock
PLANSPONSOR - June/July 2018 - 19
PLANSPONSOR - June/July 2018 - 20
PLANSPONSOR - June/July 2018 - 21
PLANSPONSOR - June/July 2018 - 2018 Plan Administration Guide, Part 2
PLANSPONSOR - June/July 2018 - 23
PLANSPONSOR - June/July 2018 - 24
PLANSPONSOR - June/July 2018 - 25
PLANSPONSOR - June/July 2018 - 26
PLANSPONSOR - June/July 2018 - 27
PLANSPONSOR - June/July 2018 - 28
PLANSPONSOR - June/July 2018 - 29
PLANSPONSOR - June/July 2018 - 30
PLANSPONSOR - June/July 2018 - 31
PLANSPONSOR - June/July 2018 - 32
PLANSPONSOR - June/July 2018 - 33
PLANSPONSOR - June/July 2018 - 34
PLANSPONSOR - June/July 2018 - 35
PLANSPONSOR - June/July 2018 - 36
PLANSPONSOR - June/July 2018 - 37
PLANSPONSOR - June/July 2018 - 38
PLANSPONSOR - June/July 2018 - 39
PLANSPONSOR - June/July 2018 - 40
PLANSPONSOR - June/July 2018 - 41
PLANSPONSOR - June/July 2018 - Narrowing It Down
PLANSPONSOR - June/July 2018 - 43
PLANSPONSOR - June/July 2018 - 44
PLANSPONSOR - June/July 2018 - 45
PLANSPONSOR - June/July 2018 - ESG Comes to Light
PLANSPONSOR - June/July 2018 - 47
PLANSPONSOR - June/July 2018 - 48
PLANSPONSOR - June/July 2018 - 49
PLANSPONSOR - June/July 2018 - Protection at All Costs
PLANSPONSOR - June/July 2018 - 51
PLANSPONSOR - June/July 2018 - The Sum of All Sources
PLANSPONSOR - June/July 2018 - 53
PLANSPONSOR - June/July 2018 - Upwardly Mobile
PLANSPONSOR - June/July 2018 - 55
PLANSPONSOR - June/July 2018 - 56
PLANSPONSOR - June/July 2018 - C3
PLANSPONSOR - June/July 2018 - C4
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