2021 PLANSPONSOR BEST IN CLASS DC PROVIDERS MICRO MARKET: PLAN ASSETS <$5mm MICRO or " startup " plans saw overall satisfaction with recordkeepers slip to 69.5% in 2021 from a record 79.6% in 2020. Satisfaction with many Participant Services-including " enrollment materials and support, " " in-person/virtual participant support " and " print/digital communications and education " - were among some of the lowest scores recorded in any of our six asset-based markets. Overall, Micro plans ranked last in seven of the 12 service categories measured in the survey, suggesting that the value that has traditionally derived from this market's adviser-centric service model may have been disrupted by the COVID-19 pandemic. -Brian O'Keefe Top 5 Micro Market Providers By Net Recommendation/Promoter Score 1 OneAmerica 2 Newport 3 CUNA Mutual Group 4 Ascensus 5 Securian Financial Satisfaction With Services From Top 5 Providers, By Net Recommendation/Promoter Score = Best in Class Participant Services 1 Ascensus 2 CUNA Mutual Group 3 Securian Financial 4 OneAmerica 5 Newport 92.6% 89.3% 85.7% 82.1% 78.6% Plan Sponsor Services 1 Ascensus 2 Newport 3 CUNA Mutual Group 4 Securian Financial 5 The Standard % ≥9 out of 10 # of s 4 5 3 3 2 78.9% 78.1% 75.4% 75.0% 74.8% % ≥9 out of 10 # of s 92.2% 90.7% 88.2% 85.2% 78.2% 2 2 2 2 2 SMALL MARKET - A: PLAN ASSETS $5mm - $25mm THE SMALL MARKET - A grouping continues to use a blend of small to large recordkeepers-availing it of a wide range of choices in terms of provider capabilities and experience. Despite their differences, providers of all sizes appear capable of meeting client expectations, as each provider received at least one service recognition. Overall, net satisfaction increased to a record 75.9% in 2021, with the top three providers scoring higher than 90%. The Recordkeeping Platform category delivered the highest level of satisfaction among Small Market - A respondents. Scores for " sponsor website/reporting " similarly topped scores for this service in the survey's other markets. -BOK Top 5 Small Market - A Providers By Net Recommendation/Promoter Score 1 BOK Financial 2 Ascensus 3 Charles Schwab 4 Securian Financial 5 The Standard Satisfaction With Services From Top 5 Providers, By Net Recommendation/Promoter Score = Best in Class Participant Services 1 BOK Financial 2 Ascensus 3 Securian Financial 4 Charles Schwab 5 The Standard 94.1% 91.5% 90.5% 88.9% 87.8% Plan Sponsor Services 1 Securian Financial 2 Ascensus 3 Newport 4 BOK Financial 5 Charles Schwab % ≥9 out of 10 # of s 83.2% 81.3% 79.8% 76.2% 74.9% 5 4 3 2 2 % ≥9 out of 10 # of s 94.4% 90.5% 86.0% 85.3% 83.3% 2 2 2 2 2 PLANSPONSOR.COM December 2021 - January 2022 27http://www.PLANSPONSOR.COM