= Best in Class Award. = Service Commendation. l = Received too few ratings in category and was thus ineligible for recognition. u = Score was in the top quartile of all comparable scores. Technology Participant Education Sponsor Services Investment/Fees l 62% u 54% 50% 60% u l 55% 57% 31% 60% u 50% 53% l l 30% 78% u 68% u 50% 49% 64% u 60% u Sponsor Feedback/How Providers Can Improve " Ensuring the internal contact is knowledgeable for our plan and is prompt in response to questions and issues. Overall, the response time from X has been slow, sometimes taking weeks and follow-up calls from us to generate a response. Things seemed to get passed off, and fall off the radar for a response. " PLANSPONSOR.com February-March 2018 37 60% u 53% 57% 57% 45% 52% 25% 58% 49% 51% 30% 76% u 72% u 53% 49% 72% u 63% u 89% u 71% 87% u 82% u 75% 64% 39% 75% 73% 73% 44% 93% u 82% u 72% 58% 81% 77% 64% u 17 61% u 5 45% 6 66% u 14 59% 6 53% 32% 0 49% 5 57% 9 56% 30% 60% 6 1 66% u 21 16 52% 6 39% 1 61% u 12 50% 10 Participant call centers Participant website Mobile apps/offerings Sponsor website Plan reporting Plan analytics/benchmarking % " Completely satisfied " Participant statements Enrollment materials/support Print/Digital campaigns On-site meetings/support Advice/Guidance tools Financial education offerings % " Completely satisfied " Plan/Industry knowledge Responsiveness/Consistency Regulatory/Compliance svcs % " Completely Satisfied " Range of investment options Fee clarity/transparency Cost to value of plan fees % " Completely satisfied " # awardshttp://www.PLANSPONSOR.com