PLANSPONSOR - February/March 2018 - 38

2017 Defined Contribution Survey: Providers
Small Market - B: Plan Assets >$25mm - $50mm
B
y name, the Small Market - B might
seem to share a great deal in common
with its Small Market - A counterpart,
but sponsor satisfaction is almost
universally lower-something reflected
in the benchmarking score (50%) for this
market. Overall, 21 of 23 areas of service
saw scores drop by an average of 7% from
the " A " plans, with sponsors expressing
the most disappointment with both participant
and sponsor technologies. Larger
plan sizes also create more opportunities
for-and headaches from-transaction
processing errors, which also had scores
fall by more than 10%.
Recordkeepers in this market
deliver comparably strong offerings as
Top 5 Providers
By Net Recommendation/
Promoter Score
1
Bank of America Merrill Lynch
80%
2
Charles Schwab
75%
3
Empower Retirement
74%
4
Milliman, Inc.
68%
5
VALIC
67%
2012
2013
2014
2015
2016
2017
Best in Class
Minimum of 20 responses; Best in Class benchmark of 50%
Plan Administration
Bank of America Merrill Lynch
Charles Schwab
Empower Retirement
Milliman, Inc.
Newport Group
OneAmerica
The Standard
VALIC
25
20
23
John Hancock Retirement Pln Svcs 22
25
26
24
24
22
no provider received fewer than six Best
in Class awards. Strangely, many respondents
were either unaware of or unable
to rate the mobile apps/offerings available
to participants, as only two providers
received enough ratings to qualify
for award consideration. Satisfaction was
highest with on-site participant meetings
80% u
55%
75% u
74% u
57%
68%
50%
63%
57%
67%
43%
66% u
57% u
40%
54%
70% u
38%
49%
and account/service team knowledge, suggesting
that these plans may place different
values on outstanding local service.
The challenge of balancing interest in
local servicing with increasingly larger
plan sizes-40% now have more than
1,000 participants-has attracted more
" national " providers.
Net Recommendation Rate, 2012 - 2017
61.9%
60.2%
65.1%
63.8%
61.8%
65.5%
38 PLANSPONSOR.com February-March 2018
# Responses
Recommendation likelihood
Plan transaction processing
Loan/Withdrawal processing
Beneficiary administration
Plan design flexibility
Payroll integration
% " Completely satisfied "

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PLANSPONSOR - February/March 2018

Table of Contents for the Digital Edition of PLANSPONSOR - February/March 2018

25 Years of Retirement Plans
2017 DC Survey: Providers
2018 Best In Class 401(k) Plans
Trends in Risk Assets
What Lower Fees Reveal
Sandwiched Between
Nondiscrimination Testing
PLANSPONSOR - February/March 2018 - Cover1
PLANSPONSOR - February/March 2018 - Cover2
PLANSPONSOR - February/March 2018 - 1
PLANSPONSOR - February/March 2018 - 2
PLANSPONSOR - February/March 2018 - 3
PLANSPONSOR - February/March 2018 - 4
PLANSPONSOR - February/March 2018 - 5
PLANSPONSOR - February/March 2018 - 6
PLANSPONSOR - February/March 2018 - 7
PLANSPONSOR - February/March 2018 - 8
PLANSPONSOR - February/March 2018 - 9
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PLANSPONSOR - February/March 2018 - 11
PLANSPONSOR - February/March 2018 - 12
PLANSPONSOR - February/March 2018 - 13
PLANSPONSOR - February/March 2018 - 14
PLANSPONSOR - February/March 2018 - 15
PLANSPONSOR - February/March 2018 - 25 Years of Retirement Plans
PLANSPONSOR - February/March 2018 - 17
PLANSPONSOR - February/March 2018 - 18
PLANSPONSOR - February/March 2018 - 19
PLANSPONSOR - February/March 2018 - 20
PLANSPONSOR - February/March 2018 - 21
PLANSPONSOR - February/March 2018 - 22
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PLANSPONSOR - February/March 2018 - 25
PLANSPONSOR - February/March 2018 - 26
PLANSPONSOR - February/March 2018 - 27
PLANSPONSOR - February/March 2018 - 28
PLANSPONSOR - February/March 2018 - 29
PLANSPONSOR - February/March 2018 - 2017 DC Survey: Providers
PLANSPONSOR - February/March 2018 - 31
PLANSPONSOR - February/March 2018 - 32
PLANSPONSOR - February/March 2018 - 33
PLANSPONSOR - February/March 2018 - 34
PLANSPONSOR - February/March 2018 - 35
PLANSPONSOR - February/March 2018 - 36
PLANSPONSOR - February/March 2018 - 37
PLANSPONSOR - February/March 2018 - 38
PLANSPONSOR - February/March 2018 - 39
PLANSPONSOR - February/March 2018 - 40
PLANSPONSOR - February/March 2018 - 41
PLANSPONSOR - February/March 2018 - 42
PLANSPONSOR - February/March 2018 - 43
PLANSPONSOR - February/March 2018 - 44
PLANSPONSOR - February/March 2018 - 45
PLANSPONSOR - February/March 2018 - 2018 Best In Class 401(k) Plans
PLANSPONSOR - February/March 2018 - 47
PLANSPONSOR - February/March 2018 - 48
PLANSPONSOR - February/March 2018 - 49
PLANSPONSOR - February/March 2018 - 50
PLANSPONSOR - February/March 2018 - 51
PLANSPONSOR - February/March 2018 - 52
PLANSPONSOR - February/March 2018 - 53
PLANSPONSOR - February/March 2018 - Trends in Risk Assets
PLANSPONSOR - February/March 2018 - 55
PLANSPONSOR - February/March 2018 - What Lower Fees Reveal
PLANSPONSOR - February/March 2018 - 57
PLANSPONSOR - February/March 2018 - Sandwiched Between
PLANSPONSOR - February/March 2018 - 59
PLANSPONSOR - February/March 2018 - Nondiscrimination Testing
PLANSPONSOR - February/March 2018 - 61
PLANSPONSOR - February/March 2018 - 62
PLANSPONSOR - February/March 2018 - 63
PLANSPONSOR - February/March 2018 - 64
PLANSPONSOR - February/March 2018 - Cover3
PLANSPONSOR - February/March 2018 - Cover4
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