PLANSPONSOR - February/March 2018 - 40

2017 Defined Contribution Survey: Providers
Mid Market: Plan Assets >$50mm - $200mm
S
taying true to its name, the Mid Market
blends characteristics of the Small
and Large markets, which bookend its
asset range of $50 million to $200 million.
However, this may also contribute to
a wider range of expectations that make it
difficult to meet sponsor expectations-
and which might explain why net satisfaction
ratings have alternately increased then
decreased over the past six years.
As is common among smaller plans,
almost all providers received a Best in Class
Award for the services delivered by their
account/service team, and many other
areas of service failed to produce more
than the minimum number-three-of
Best in Class providers. Recordkeepers
Top 5 Providers
By Net Recommendation/
Promoter Score
1
Charles Schwab
85%
2
OneAmerica
82%
3
Newport Group
73%
4
VALIC
70%
5
Fidelity Investments
65%
2012
2013
2014
2015
2016
2017
Best in Class
Minimum of 20 responses; Best in Class benchmark of 50%
Plan Administration
Bank of America Merrill Lynch
Charles Schwab
Empower Retirement
Fidelity Investments
Milliman, Inc.
Newport Group
OneAmerica
Transamerica
VALIC
26
27
27
33
John Hancock Retirement Pln Svcs 26
35
30
29
27
24
particularly struggled to meet plan sponsor
expectations related to participant
education-namely enrollment support,
print/digital campaigns, on-site meetings/
support-where satisfaction levels were
materially below comparable scores in both
smaller and larger markets. The same is
62%
48%
85% u
44%
65%
52%
63%
73% u
82% u
23%
70%
74% u
42%
52%
41%
61% u
57%
64% u
32%
45%
true for satisfaction with plan administration
services, although the gap between the
mid-market and other markets is smaller.
Satisfaction with account/service
teams remains strong but also show signs
of stress, having noticeably stepped back
from levels found among smaller plans.
Net Recommendation Rate, 2012 - 2017
61.1%
68.7%
57.0%
58.0%
64.7%
61.9%
40 PLANSPONSOR.com February-March 2018
# Responses
Recommendation likelihood
Plan transaction processing
Loan/Withdrawal processing
Beneficiary administration
Plan design flexibility
Payroll integration
% " Completely satisfied "

http://www.PLANSPONSOR.com

PLANSPONSOR - February/March 2018

Table of Contents for the Digital Edition of PLANSPONSOR - February/March 2018

25 Years of Retirement Plans
2017 DC Survey: Providers
2018 Best In Class 401(k) Plans
Trends in Risk Assets
What Lower Fees Reveal
Sandwiched Between
Nondiscrimination Testing
PLANSPONSOR - February/March 2018 - Cover1
PLANSPONSOR - February/March 2018 - Cover2
PLANSPONSOR - February/March 2018 - 1
PLANSPONSOR - February/March 2018 - 2
PLANSPONSOR - February/March 2018 - 3
PLANSPONSOR - February/March 2018 - 4
PLANSPONSOR - February/March 2018 - 5
PLANSPONSOR - February/March 2018 - 6
PLANSPONSOR - February/March 2018 - 7
PLANSPONSOR - February/March 2018 - 8
PLANSPONSOR - February/March 2018 - 9
PLANSPONSOR - February/March 2018 - 10
PLANSPONSOR - February/March 2018 - 11
PLANSPONSOR - February/March 2018 - 12
PLANSPONSOR - February/March 2018 - 13
PLANSPONSOR - February/March 2018 - 14
PLANSPONSOR - February/March 2018 - 15
PLANSPONSOR - February/March 2018 - 25 Years of Retirement Plans
PLANSPONSOR - February/March 2018 - 17
PLANSPONSOR - February/March 2018 - 18
PLANSPONSOR - February/March 2018 - 19
PLANSPONSOR - February/March 2018 - 20
PLANSPONSOR - February/March 2018 - 21
PLANSPONSOR - February/March 2018 - 22
PLANSPONSOR - February/March 2018 - 23
PLANSPONSOR - February/March 2018 - 24
PLANSPONSOR - February/March 2018 - 25
PLANSPONSOR - February/March 2018 - 26
PLANSPONSOR - February/March 2018 - 27
PLANSPONSOR - February/March 2018 - 28
PLANSPONSOR - February/March 2018 - 29
PLANSPONSOR - February/March 2018 - 2017 DC Survey: Providers
PLANSPONSOR - February/March 2018 - 31
PLANSPONSOR - February/March 2018 - 32
PLANSPONSOR - February/March 2018 - 33
PLANSPONSOR - February/March 2018 - 34
PLANSPONSOR - February/March 2018 - 35
PLANSPONSOR - February/March 2018 - 36
PLANSPONSOR - February/March 2018 - 37
PLANSPONSOR - February/March 2018 - 38
PLANSPONSOR - February/March 2018 - 39
PLANSPONSOR - February/March 2018 - 40
PLANSPONSOR - February/March 2018 - 41
PLANSPONSOR - February/March 2018 - 42
PLANSPONSOR - February/March 2018 - 43
PLANSPONSOR - February/March 2018 - 44
PLANSPONSOR - February/March 2018 - 45
PLANSPONSOR - February/March 2018 - 2018 Best In Class 401(k) Plans
PLANSPONSOR - February/March 2018 - 47
PLANSPONSOR - February/March 2018 - 48
PLANSPONSOR - February/March 2018 - 49
PLANSPONSOR - February/March 2018 - 50
PLANSPONSOR - February/March 2018 - 51
PLANSPONSOR - February/March 2018 - 52
PLANSPONSOR - February/March 2018 - 53
PLANSPONSOR - February/March 2018 - Trends in Risk Assets
PLANSPONSOR - February/March 2018 - 55
PLANSPONSOR - February/March 2018 - What Lower Fees Reveal
PLANSPONSOR - February/March 2018 - 57
PLANSPONSOR - February/March 2018 - Sandwiched Between
PLANSPONSOR - February/March 2018 - 59
PLANSPONSOR - February/March 2018 - Nondiscrimination Testing
PLANSPONSOR - February/March 2018 - 61
PLANSPONSOR - February/March 2018 - 62
PLANSPONSOR - February/March 2018 - 63
PLANSPONSOR - February/March 2018 - 64
PLANSPONSOR - February/March 2018 - Cover3
PLANSPONSOR - February/March 2018 - Cover4
https://www.plansponsordigital.com/plansponsor/march_april_2024
https://www.plansponsordigital.com/plansponsor/january_february_2024
https://www.plansponsordigital.com/plansponsor/november_december_2023
https://www.plansponsordigital.com/plansponsor/september_october_2023
https://www.plansponsordigital.com/plansponsor/july_august_2023
https://www.plansponsordigital.com/plansponsor/may_june_2023
https://www.plansponsordigital.com/plansponsor/march_april_2023
https://www.plansponsordigital.com/plansponsor/december_2022_february_2023
https://www.plansponsordigital.com/plansponsor/october_november_2022
https://www.plansponsordigital.com/plansponsor/august_september_2022
https://www.plansponsordigital.com/plansponsor/june_july_2022
https://www.plansponsordigital.com/plansponsor/excellenceawards_2022
https://www.plansponsordigital.com/plansponsor/april_may_2022
https://www.plansponsordigital.com/plansponsor/february_march_2022
https://www.plansponsordigital.com/plansponsor/december_2021_january_2022
https://www.plansponsordigital.com/plansponsor/october_november_2021
https://www.plansponsordigital.com/plansponsor/august_september_2021
https://www.plansponsordigital.com/plansponsor/june_july_2021
https://www.plansponsordigital.com/plansponsor/april-may_2021
https://www.plansponsordigital.com/plansponsor/february-march_2021
https://www.plansponsordigital.com/plansponsor/december-january_2021
https://www.plansponsordigital.com/plansponsor/october-november_2020
https://www.plansponsordigital.com/plansponsor/august-september_2020
https://www.plansponsordigital.com/plansponsor/june-july_2020
https://www.plansponsordigital.com/plansponsor/april-may_2020
https://www.plansponsordigital.com/plansponsor/february-march_2020
https://www.plansponsordigital.com/plansponsor/december-january_2020
https://www.plansponsordigital.com/plansponsor/october-november_2019
https://www.plansponsordigital.com/plansponsor/august-september_2019
https://www.plansponsordigital.com/plansponsor/june-july_2019
https://www.plansponsordigital.com/plansponsor/april-may_2019
https://www.plansponsordigital.com/plansponsor/february-march_2019
https://www.plansponsordigital.com/plansponsor/december_2018-january_2019
https://www.plansponsordigital.com/plansponsor/october-november_2018
https://www.plansponsordigital.com/plansponsor/august-september_2018
https://www.plansponsordigital.com/plansponsor/june-july_2018
https://www.plansponsordigital.com/plansponsor/april-may_2018
https://www.plansponsordigital.com/plansponsor/february-march_2018
https://www.plansponsordigital.com/plansponsor/december_2017-january_2018
https://www.plansponsordigital.com/plansponsor/november_december_2017
https://www.plansponsordigital.com/plansponsor/october_2017
https://www.plansponsordigital.com/plansponsor/september_2017
https://www.nxtbookmedia.com