RESEARCH | 2019 PLANSPONSOR BEST IN CLASS DC PROVIDERS 2019 PLANSPONSOR DC BEST IN CLASS AWARDS Best in Class Award Service Commendation l Received too few ratings in category and was thus ineligible for recognition Plan Administration Technology Participant Education Sponsor Svcs Invs/Fees Midsize Market: Plan Assets >$50mm - $200mm (continued) OneAmerica Principal Financial Group TIAA Transamerica Ret Solutions T. Rowe Price Large Market: Plan Assets >$200mm - $1b (Minimum of 15 responses; Best in Class benchmark of 60%) Bank of America Charles Schwab Empower Retirement Fidelity Investments John Hancock MassMutual Milliman TIAA Transamerica Ret Solutions T. Rowe Price Mega Market: Plan Assets > $1b (Minimum of 10 responses; Best in Class benchmark of 60%) Bank of America Charles Schwab Empower Retirement Fidelity Investments Nationwide TIAA T. Rowe Price Voya Financial 24 PLANSPONSOR.COM December 2019 - January 2020 Plan transaction processing Distribution processing Beneficiary administration Plan design flexibility Payroll integration Participant call centers Participant website Mobile apps/offerings Sponsor website Plan reporting Plan analytics/benchmarking Participant statements Enrollment materials/support Print/Digital campaigns On-site meetings/support Advice/Guidance tools Financial education offerings Plan/Industry knowledge Responsiveness/Consistency Regulatory/Compliance svcs Range of investment options Fee clarity/transparency Cost to value of plan feeshttp://www.plansponsordigital.com/plansponsor/december-january_2020/TrackLink.action?pageName=24&exitLink=http%3A%2F%2FPLANSPONSOR.COM