RESEARCH | 2019 PLANSPONSOR BEST IN CLASS DC PROVIDERS MICRO MARKET: PLAN ASSETS <$5mm AFTER falling in 2018, the overall net recommendation rate in the Micro Market segment rebounded to 68.9% in 2019, marking only the second time in the decade that the number crossed 65%. Such high levels of satisfaction likely reflect the critical role recordkeepers play in helping these plans meet their fiduciary and administrative obligations, and the peace of mind that comes from that support. Consistent with prior years, the Micro Market reported higher levels of satisfaction with participant statements and call centers-two of the more traditional sources that participants turn to with their questions. Micro-plan sponsors, versus those in other markets, are also among the most satisfied with services connected to plan administration and sponsor technologies. Such leanings are likely influenced by the often standardized, small-scale design of micro plans, as this lowers processing errors that require sponsor attention.http://www.plansponsordigital.com/plansponsor/december-january_2020/TrackLink.action?pageName=25&exitLink=http%3A%2F%2FPLANSPONSOR.COM