PLANSPONSOR - December/January 2020 - 31

RESEARCH | 2019 PLANSPONSOR BEST IN CLASS DC PROVIDERS
FURTHER OBSERVATIONS ON SURVEY COVERAGE
OUR ANNUAL PLANSPONSOR Recordkeeping
Survey, published each June,
profiles more than 50 defined contribution
(DC) plan recordkeepers, yet results
from our 2019 PLANSPONSOR Defined
Contribution (DC) Survey, published
here, include data on only 23 providers.
This raises an important question: Why
are more recordkeepers not included in
the DC Survey?
The quick answer is that our methodology
prevents us from listing providers
that fail to reach the quotas specific
to each market. Although we send out
around 30,000 invitations each year to
our list of magazine subscribers, many
providers (see table at right) fall short of
qualifying for listing.
While we do not publish results
for providers that fail to meet quotas,
readers may find it useful to understand
how ratings compare in aggregate. When
we look specifically at responses received
from invitations sent directly to our
internal lists, providers that qualified for
the 2019 DC Survey may have a slight
edge over those that did not, as their net
recommendation rates are roughly 20
percentage points higher than those of
their unlisted peers.
However, such comparisons would
undoubtedly benefit from a larger pool of
respondents, which is why we need your
support/feedback. Please email surveys@
issmediasolutions.com to be added to our
list of invitees or for more information on
how you can help improve the accuracy
and coverage of the 2020 DC Survey.
Net Recommendation Rate
n Qualifying providers n Other providers
56.3%
48.6%
38.4%
29.2%
<$50mm
≥$50mm
= Listed in the DC Survey; = Represents the market, but not listed in the DC Survey
Providers
1 Fidelity Investments
2 TIAA
3 Empower Retirement
4 The Vanguard Group, Inc.
5 Alight Solutions
6 Voya Financial
7 Principal Financial Group
8 Wells Fargo
9 Bank of America
10 Prudential Retirement
11 Transamerica Ret Solutions
12 T. Rowe Price
13 Conduent HR Services, LLC
14 Charles Schwab
15 MassMutual
16 John Hancock
17 Nationwide
18 Newport Group
19 ADP Retirement Services
20 American Funds
21 AIG Retirement Services
22 Lincoln Financial Group
23 Ascensus
24 OneAmerica
25 Alliance Benefit Group
Other Notable Providers
29 AXA Equitable
30 Paychex, Inc.
31 MetLife Resources
34 Mutual of America
Assets($mm)
$1,917,375 O
O
$605,866 O O O O
$540,356
$454,383
$444,110
$308,740
$215,618 O
O
O O O O O
O O O O
O O
O O
$212,774 O O O O O O
$203,732
$203,164 O O O O O O
$186,376 O
$174,961 O
$162,002
$149,915
O
O
$139,051 O
$138,417
O
O
$124,520 O O O O O
$122,688
O
$76,128 O O O O
$67,885 O O
$67,315 O O O O O
$67,055 O O O O O
$63,278
$51,875
$50,322 O O O O
$29,979 O O O
$28,544 O O
$24,576 O O
$10,923 O O
O
PLANSPONSOR.COM December 2019 - January 2020 31
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PLANSPONSOR - December/January 2020

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