Technology Participant Education Sponsor Services Investment/Fees 70% 61% 65% l 83% u 55% 71% u 61% l l l l l 57% l 62% 60% l l 72% u 70% u 66% l 57% 70% 50% reality that micro plan sponsors have less insight on such services because they rely more on advisers or service representatives to help manage their plan. Although micro plans likely serve a small, concentrated workforce, the industry is still struggling to find a way to deliver effective education and advice offerings to them. Specifically, sponsor ratings for on-site meetings/support were among the lowest found anywhere in the survey, which is unexpected, as one might suppose these plans would be among the easiest to service in that manner. l l l l 64% l 84% u 52% 67% 58% l l l l 65% l l l 62% 57% l 71% u 72% u 67% l 74% u 54% 59% 86% u 76% 92% u 74% 74% 79% 86% u 81% 74% 85% u 82% 85% l 78% 77% 66% 68% 63% 16 6 93% u 20 52% 6 70% u 11 57% 7 l l 62% 8 62% 14 58% 64% 8 17 70% u 14 67% 11 l l 58% 10 70% u 12 50% 3 6 1 5 3 1 1 1 2 1 4 2 Survey Respondent Comments " On the 5500 filing, I think it went pretty well, but I have other responsibilities, too. I would like more follow up with them to make sure I am on track and doing everything correctly. " " Clarify how fees are charged to make themselves more transparent [and] comparable to other plans. " PLANSPONSOR.com December 2018-January 2019 29 Participant call centers Participant website Mobile apps/offerings Sponsor website Plan reporting Plan analytics/benchmarking % " Completely satisfied " Participant statements Enrollment materials/support Print/Digital campaigns On-site meetings/support Advice/Guidance tools Financial education offerings % " Completely satisfied " Plan/Industry knowledge Responsiveness/Consistency Regulatory/Compliance svcs % " Completely satisfied " Range of investment options Fee clarity/transparency Cost to value of plan fees % " Extremely satisfied " # Best in Class # Service Commendationshttp://www.plansponsordigital.com/plansponsor/december_2018-january_2019/TrackLink.action?pageName=29&exitLink=http%3A%2F%2FPLANSPONSOR.com