PLANSPONSOR - December 2018/January 2019 - 38

2018 Defined Contribution Survey: Recordkeepers
Large Market Plan Assets >$200mm - $1b
Best in Class
T
he net recommendation rate in
the Large Market-i.e., plans from
$200 million through $1 billion in
total plan assets-had been steadily rising
for the past six years before it slipped
to 55.4% in 2018; this was a 7% drop from
the prior year. Such reversals in fortune
can often lead to questions of what went
" wrong " this year, but, in truth, there is
much " right " in this market.
The first and perhaps most obvious
success story involves Large Market
sponsor satisfaction with investment
options and fee clarity/value. Fueled
by systemic changes in the industry
that have resulted in open investment
architectures and more competitive fee
structures, Large Market satisfaction
with these attributes was, on average, at
Top Providers
By net recommendation/
promoter score
1
Charles Schwab
78.0%
2
VALIC
71.4%
3
Milliman, Inc.
65.2%
4
Bank of America Merrill Lynch
63.6%
5
Voya Financial
60.0%
5
T. Rowe Price
60.0%
2012
2013
2014
2015
2016
2017
2018
36 PLANSPONSOR.com December 2018-January 2019
Bank of America Merrill Lynch
Charles Schwab
Empower Retirement
Fidelity Investments
Milliman, Inc.
Transamerica
T. Rowe Price
VALIC
Voya Financial
= Best in Class Award
= Service Commendation
l = Received too few ratings in category and was thus ineligible for recognition
u = The score was in the top quartile of all scores for that area
least 10% higher than comparable scores
in smaller markets. Further, the Large
Market is the only plan-grouping where
at least four providers won Best in Class
awards for offerings related to investments
and fees.
Large Market plans are also surprisingly,
and somewhat inexplicably, upbeat
regarding participant education. In
contrast with other markets-where net
satisfaction collectively hovers around
30%-large plan sponsors showed
significantly more appreciation for offerings
related to print/digital campaigns,
on-site meetings, and advice/guidance
tools, assigning each a net satisfaction
Net Recommendation Rate, 2012 - 2018
47.1%
52.2%
55.9%
57.3%
57.0%
62.4%
55.4%
22
41
31
36
23
17
15
15
15
64%
78% u
45%
50%
65% u
20%
60%
71% u
60%
64% u
70% u
53%
56%
78% u
40%
58%
64%
56%
Minimum of 15 responses; Best in
Class benchmark of 60%
Plan Administration
# Responses
Recommendation likelihood
Plan transaction processing
Loan/Withdrawal processing
Beneficiary administration
Plan design flexibility
Payroll integration
% " Completely satisfied "

http://www.plansponsordigital.com/plansponsor/december_2018-january_2019/TrackLink.action?pageName=36&exitLink=http%3A%2F%2FPLANSPONSOR.com

PLANSPONSOR - December 2018/January 2019

Table of Contents for the Digital Edition of PLANSPONSOR - December 2018/January 2019

PLANSPONSOR - December 2018/January 2019 - Cover1
PLANSPONSOR - December 2018/January 2019 - Cover2
PLANSPONSOR - December 2018/January 2019 - 1
PLANSPONSOR - December 2018/January 2019 - 2
PLANSPONSOR - December 2018/January 2019 - 3
PLANSPONSOR - December 2018/January 2019 - 4
PLANSPONSOR - December 2018/January 2019 - 5
PLANSPONSOR - December 2018/January 2019 - 6
PLANSPONSOR - December 2018/January 2019 - 7
PLANSPONSOR - December 2018/January 2019 - 8
PLANSPONSOR - December 2018/January 2019 - 9
PLANSPONSOR - December 2018/January 2019 - 10
PLANSPONSOR - December 2018/January 2019 - 11
PLANSPONSOR - December 2018/January 2019 - 12
PLANSPONSOR - December 2018/January 2019 - 13
PLANSPONSOR - December 2018/January 2019 - 14
PLANSPONSOR - December 2018/January 2019 - 15
PLANSPONSOR - December 2018/January 2019 - 16
PLANSPONSOR - December 2018/January 2019 - 17
PLANSPONSOR - December 2018/January 2019 - 18
PLANSPONSOR - December 2018/January 2019 - 19
PLANSPONSOR - December 2018/January 2019 - 20
PLANSPONSOR - December 2018/January 2019 - 21
PLANSPONSOR - December 2018/January 2019 - 22
PLANSPONSOR - December 2018/January 2019 - 23
PLANSPONSOR - December 2018/January 2019 - 24
PLANSPONSOR - December 2018/January 2019 - 25
PLANSPONSOR - December 2018/January 2019 - 26
PLANSPONSOR - December 2018/January 2019 - 27
PLANSPONSOR - December 2018/January 2019 - 28
PLANSPONSOR - December 2018/January 2019 - 29
PLANSPONSOR - December 2018/January 2019 - 30
PLANSPONSOR - December 2018/January 2019 - 31
PLANSPONSOR - December 2018/January 2019 - 32
PLANSPONSOR - December 2018/January 2019 - 33
PLANSPONSOR - December 2018/January 2019 - 34
PLANSPONSOR - December 2018/January 2019 - 35
PLANSPONSOR - December 2018/January 2019 - 36
PLANSPONSOR - December 2018/January 2019 - 37
PLANSPONSOR - December 2018/January 2019 - 38
PLANSPONSOR - December 2018/January 2019 - 39
PLANSPONSOR - December 2018/January 2019 - 40
PLANSPONSOR - December 2018/January 2019 - 41
PLANSPONSOR - December 2018/January 2019 - 42
PLANSPONSOR - December 2018/January 2019 - 43
PLANSPONSOR - December 2018/January 2019 - 44
PLANSPONSOR - December 2018/January 2019 - 45
PLANSPONSOR - December 2018/January 2019 - 46
PLANSPONSOR - December 2018/January 2019 - 47
PLANSPONSOR - December 2018/January 2019 - 48
PLANSPONSOR - December 2018/January 2019 - 49
PLANSPONSOR - December 2018/January 2019 - 50
PLANSPONSOR - December 2018/January 2019 - 51
PLANSPONSOR - December 2018/January 2019 - 52
PLANSPONSOR - December 2018/January 2019 - 53
PLANSPONSOR - December 2018/January 2019 - 54
PLANSPONSOR - December 2018/January 2019 - 55
PLANSPONSOR - December 2018/January 2019 - 56
PLANSPONSOR - December 2018/January 2019 - 57
PLANSPONSOR - December 2018/January 2019 - 58
PLANSPONSOR - December 2018/January 2019 - Cover3
PLANSPONSOR - December 2018/January 2019 - Cover4
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https://www.plansponsordigital.com/plansponsor/january_february_2024
https://www.plansponsordigital.com/plansponsor/november_december_2023
https://www.plansponsordigital.com/plansponsor/september_october_2023
https://www.plansponsordigital.com/plansponsor/july_august_2023
https://www.plansponsordigital.com/plansponsor/may_june_2023
https://www.plansponsordigital.com/plansponsor/march_april_2023
https://www.plansponsordigital.com/plansponsor/december_2022_february_2023
https://www.plansponsordigital.com/plansponsor/october_november_2022
https://www.plansponsordigital.com/plansponsor/august_september_2022
https://www.plansponsordigital.com/plansponsor/june_july_2022
https://www.plansponsordigital.com/plansponsor/excellenceawards_2022
https://www.plansponsordigital.com/plansponsor/april_may_2022
https://www.plansponsordigital.com/plansponsor/february_march_2022
https://www.plansponsordigital.com/plansponsor/december_2021_january_2022
https://www.plansponsordigital.com/plansponsor/october_november_2021
https://www.plansponsordigital.com/plansponsor/august_september_2021
https://www.plansponsordigital.com/plansponsor/june_july_2021
https://www.plansponsordigital.com/plansponsor/april-may_2021
https://www.plansponsordigital.com/plansponsor/february-march_2021
https://www.plansponsordigital.com/plansponsor/december-january_2021
https://www.plansponsordigital.com/plansponsor/october-november_2020
https://www.plansponsordigital.com/plansponsor/august-september_2020
https://www.plansponsordigital.com/plansponsor/june-july_2020
https://www.plansponsordigital.com/plansponsor/april-may_2020
https://www.plansponsordigital.com/plansponsor/february-march_2020
https://www.plansponsordigital.com/plansponsor/december-january_2020
https://www.plansponsordigital.com/plansponsor/october-november_2019
https://www.plansponsordigital.com/plansponsor/august-september_2019
https://www.plansponsordigital.com/plansponsor/june-july_2019
https://www.plansponsordigital.com/plansponsor/april-may_2019
https://www.plansponsordigital.com/plansponsor/february-march_2019
https://www.plansponsordigital.com/plansponsor/december_2018-january_2019
https://www.plansponsordigital.com/plansponsor/october-november_2018
https://www.plansponsordigital.com/plansponsor/august-september_2018
https://www.plansponsordigital.com/plansponsor/june-july_2018
https://www.plansponsordigital.com/plansponsor/april-may_2018
https://www.plansponsordigital.com/plansponsor/february-march_2018
https://www.plansponsordigital.com/plansponsor/december_2017-january_2018
https://www.plansponsordigital.com/plansponsor/november_december_2017
https://www.plansponsordigital.com/plansponsor/october_2017
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