Technology Participant Education Sponsor Services Investment/Fees 70% u 58% l l l 60% 60% 59% 55% 67% 53% 69% u 54% 52% l l l l 44% 73% u l 69% u 57% 44% 59% 59% " [I like the] convenience of having recordkeeping, trustee and investment advisory services provided by the same company. " l l l 60% 64% 53% 51% 57% 50% 64% 52% 55% 50% 81% u l 72% u 57% 46% 66% u 69% u 83% u 84% u 81% 82% 70% 73% 66% 82% 76% 76% 57% 93% u 91% u 80% 59% 76% 77% Net Recommendation Rate, 2012 - 2018 68.7% 61.1% 57.0% 58.0% 72% u 16 57% 9 75% u 11 68% 61% 45% 60% 58% 61% 10 59% 6 7 6 11 3 9 47% 0 85% u 20 73% u 16 60% 50% 60% 65% 7 7 14 1 3 2 4 2 1 1 3 1 64.7% 61.9% 64.3% 2012 2013 2014 2015 2016 2017 2018 PLANSPONSOR.com December 2018-January 2019 31 Participant call centers Participant website Mobile apps/offerings Sponsor website Plan reporting Plan analytics/benchmarking % " Completely satisfied " Participant statements Enrollment materials/support Print/Digital campaigns On-site meetings/support Advice/Guidance tools Financial education offerings % " Completely satisfied " Plan/Industry knowledge Responsiveness/Consistency Regulatory/Compliance svcs % " Completely satisfied " Range of investment options Fee clarity/transparency Cost to value of plan fees % " Completely satisfied " # Best in Class # Service Commendationshttp://www.plansponsordigital.com/plansponsor/december_2018-january_2019/TrackLink.action?pageName=31&exitLink=http%3A%2F%2FPLANSPONSOR.com