PLANSPONSOR - December 2018/January 2019 - 32

2018 Defined Contribution Survey: Recordkeepers
Small Market - A Plan Assets >$5mm - $25mm
T
he Small Market - A is home to the
largest collection of providers found
in the survey, affording sponsors a
wide range of service options. When compared
with larger vendors, this market
presents an interesting contrast, providing
high-touch, personalized service vs.
established reputation and proven experience,
characteristic of the larger ones.
As in the Micro Market, almost all
providers were thought to have " Best in
Class " account teams. Other categories
drew fewer service awards and these
were spread across providers. In several
cases, smaller providers outperformed
some of the industry's most respected
brands. Overall, sponsor expectations
appear to be rising, as eight of the 23
attributes each saw satisfaction drop by
more than 10%, with participant call
centers, sponsor websites and payroll
integration showing the largest change
in sponsor sentiment.
Top Providers
By net recommendation/
promoter score
1
Securian Financial
94.1%
2
Sentinel Benefits
90.0%
3
Charles Schwab
85.0%
4
Bank of America Merrill Lynch
81.8%
5
Voya Financial
80.0%
Plan Administration
Best in Class
Minimum of 20 responses;
Best in Class benchmark
of 60%
Ascensus
107
Bank of America Merrill Lynch
Charles Schwab
CUNA Mutual Retirement Solutions
Empower Retirement
Fidelity Investments
John Hancock Retirement Plan Svcs
Newport Group
OneAmerica
Principal Financial Group
Securian Financial
Sentinel Benefits
The Standard
Transamerica
VALIC
Voya Financial
= Best in Class Award
= Service Commendation
l = Received too few ratings in category and was thus ineligible for recognition
u = The score was in the top quartile of all scores for that area
Survey Respondent Comments
" They make a lot of changes to policies
and website without notifying us first. Then
our participants come to me with issues/
questions, and I'm not aware. "
30 PLANSPONSOR.com December 2018-January 2019
22
BB&T Retirement and Institutional Svcs 25
20
25
61
36
37
34
51
25
35
20
28
26
37
35
76%
82% u
76%
85% u
54%
67%
61%
69%
56%
76%
44%
94% u
90% u
70%
12%
72%
80%
l
76%
78% u
79% u
73%
69%
69%
58%
66%
63%
67%
48%
87% u
78% u
74%
48%
63%
70%
# Responses
Recommendation likelihood
Plan transaction processing
Loan/Withdrawal processing
Beneficiary administration
Plan design flexibility
Payroll integration
% " Completely satisfied "

http://www.plansponsordigital.com/plansponsor/december_2018-january_2019/TrackLink.action?pageName=30&exitLink=http%3A%2F%2FPLANSPONSOR.com

PLANSPONSOR - December 2018/January 2019

Table of Contents for the Digital Edition of PLANSPONSOR - December 2018/January 2019

PLANSPONSOR - December 2018/January 2019 - Cover1
PLANSPONSOR - December 2018/January 2019 - Cover2
PLANSPONSOR - December 2018/January 2019 - 1
PLANSPONSOR - December 2018/January 2019 - 2
PLANSPONSOR - December 2018/January 2019 - 3
PLANSPONSOR - December 2018/January 2019 - 4
PLANSPONSOR - December 2018/January 2019 - 5
PLANSPONSOR - December 2018/January 2019 - 6
PLANSPONSOR - December 2018/January 2019 - 7
PLANSPONSOR - December 2018/January 2019 - 8
PLANSPONSOR - December 2018/January 2019 - 9
PLANSPONSOR - December 2018/January 2019 - 10
PLANSPONSOR - December 2018/January 2019 - 11
PLANSPONSOR - December 2018/January 2019 - 12
PLANSPONSOR - December 2018/January 2019 - 13
PLANSPONSOR - December 2018/January 2019 - 14
PLANSPONSOR - December 2018/January 2019 - 15
PLANSPONSOR - December 2018/January 2019 - 16
PLANSPONSOR - December 2018/January 2019 - 17
PLANSPONSOR - December 2018/January 2019 - 18
PLANSPONSOR - December 2018/January 2019 - 19
PLANSPONSOR - December 2018/January 2019 - 20
PLANSPONSOR - December 2018/January 2019 - 21
PLANSPONSOR - December 2018/January 2019 - 22
PLANSPONSOR - December 2018/January 2019 - 23
PLANSPONSOR - December 2018/January 2019 - 24
PLANSPONSOR - December 2018/January 2019 - 25
PLANSPONSOR - December 2018/January 2019 - 26
PLANSPONSOR - December 2018/January 2019 - 27
PLANSPONSOR - December 2018/January 2019 - 28
PLANSPONSOR - December 2018/January 2019 - 29
PLANSPONSOR - December 2018/January 2019 - 30
PLANSPONSOR - December 2018/January 2019 - 31
PLANSPONSOR - December 2018/January 2019 - 32
PLANSPONSOR - December 2018/January 2019 - 33
PLANSPONSOR - December 2018/January 2019 - 34
PLANSPONSOR - December 2018/January 2019 - 35
PLANSPONSOR - December 2018/January 2019 - 36
PLANSPONSOR - December 2018/January 2019 - 37
PLANSPONSOR - December 2018/January 2019 - 38
PLANSPONSOR - December 2018/January 2019 - 39
PLANSPONSOR - December 2018/January 2019 - 40
PLANSPONSOR - December 2018/January 2019 - 41
PLANSPONSOR - December 2018/January 2019 - 42
PLANSPONSOR - December 2018/January 2019 - 43
PLANSPONSOR - December 2018/January 2019 - 44
PLANSPONSOR - December 2018/January 2019 - 45
PLANSPONSOR - December 2018/January 2019 - 46
PLANSPONSOR - December 2018/January 2019 - 47
PLANSPONSOR - December 2018/January 2019 - 48
PLANSPONSOR - December 2018/January 2019 - 49
PLANSPONSOR - December 2018/January 2019 - 50
PLANSPONSOR - December 2018/January 2019 - 51
PLANSPONSOR - December 2018/January 2019 - 52
PLANSPONSOR - December 2018/January 2019 - 53
PLANSPONSOR - December 2018/January 2019 - 54
PLANSPONSOR - December 2018/January 2019 - 55
PLANSPONSOR - December 2018/January 2019 - 56
PLANSPONSOR - December 2018/January 2019 - 57
PLANSPONSOR - December 2018/January 2019 - 58
PLANSPONSOR - December 2018/January 2019 - Cover3
PLANSPONSOR - December 2018/January 2019 - Cover4
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https://www.plansponsordigital.com/plansponsor/january_february_2024
https://www.plansponsordigital.com/plansponsor/november_december_2023
https://www.plansponsordigital.com/plansponsor/september_october_2023
https://www.plansponsordigital.com/plansponsor/july_august_2023
https://www.plansponsordigital.com/plansponsor/may_june_2023
https://www.plansponsordigital.com/plansponsor/march_april_2023
https://www.plansponsordigital.com/plansponsor/december_2022_february_2023
https://www.plansponsordigital.com/plansponsor/october_november_2022
https://www.plansponsordigital.com/plansponsor/august_september_2022
https://www.plansponsordigital.com/plansponsor/june_july_2022
https://www.plansponsordigital.com/plansponsor/excellenceawards_2022
https://www.plansponsordigital.com/plansponsor/april_may_2022
https://www.plansponsordigital.com/plansponsor/february_march_2022
https://www.plansponsordigital.com/plansponsor/december_2021_january_2022
https://www.plansponsordigital.com/plansponsor/october_november_2021
https://www.plansponsordigital.com/plansponsor/august_september_2021
https://www.plansponsordigital.com/plansponsor/june_july_2021
https://www.plansponsordigital.com/plansponsor/april-may_2021
https://www.plansponsordigital.com/plansponsor/february-march_2021
https://www.plansponsordigital.com/plansponsor/december-january_2021
https://www.plansponsordigital.com/plansponsor/october-november_2020
https://www.plansponsordigital.com/plansponsor/august-september_2020
https://www.plansponsordigital.com/plansponsor/june-july_2020
https://www.plansponsordigital.com/plansponsor/april-may_2020
https://www.plansponsordigital.com/plansponsor/february-march_2020
https://www.plansponsordigital.com/plansponsor/december-january_2020
https://www.plansponsordigital.com/plansponsor/october-november_2019
https://www.plansponsordigital.com/plansponsor/august-september_2019
https://www.plansponsordigital.com/plansponsor/june-july_2019
https://www.plansponsordigital.com/plansponsor/april-may_2019
https://www.plansponsordigital.com/plansponsor/february-march_2019
https://www.plansponsordigital.com/plansponsor/december_2018-january_2019
https://www.plansponsordigital.com/plansponsor/october-november_2018
https://www.plansponsordigital.com/plansponsor/august-september_2018
https://www.plansponsordigital.com/plansponsor/june-july_2018
https://www.plansponsordigital.com/plansponsor/april-may_2018
https://www.plansponsordigital.com/plansponsor/february-march_2018
https://www.plansponsordigital.com/plansponsor/december_2017-january_2018
https://www.plansponsordigital.com/plansponsor/november_december_2017
https://www.plansponsordigital.com/plansponsor/october_2017
https://www.plansponsordigital.com/plansponsor/september_2017
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